Customer Support Specialist

About the job:

Yandex Go is looking for a Customer Support Specialist to respond to customer queries, make outbound calls, and gather customer feedback. Apply if you have a passion for helping people and good problem-solving and conflict management skills.

You will be responsible for:

• Responding to customer queries in a timely and accurate manner via phone and chat
• Sharing feature requests and effective workarounds with team members
• Gathering customer feedback and share it with our product, sales, and marketing teams

You might be a fit if you have:

• Passion for helping people and communicating with them
• Good problem-solving and conflict management skills
• Strong writing and verbal skills in English and Russian languages (Arabic is desirable). You should be able to write quickly and accurately

We offer:

• Remote work, which saves time perfectly
• 2 days on 2 days off schedule: 8:00-20:00, 10:00-22:00, 20:00-8:00 (Moscow local time)
• Stable salary: fixed salary and bonus based on work results
• Paid distance learning
• The opportunity to develop professionally - the Company has rotation programs on an ongoing basis