We're excited to announce an open position for a Account Manager at GetBlock - a Blockchain-as-a-Service (BaaS) platform that provides API access to nodes from multiple blockchains.
Link: getblock.io
What’s important to us:
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At least 1 year of experience in account management or client support, preferably in IT, SaaS, or blockchain industries.
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Understanding of blockchain technology (experience with blockchain nodes or infrastructure projects is a plus).
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Strong communication skills.
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Ability to handle large volumes of information and prioritize tasks effectively.
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Responsibility, attention to detail, and a high level of self-organization.
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English proficiency at Upper-Intermediate level or higher.
Responsibilities:
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Manage and develop relationships with the company's existing clients: provide consultation, assist with service usage, resolve issues, and handle contract renewals.
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Handle incoming client requests, help with API integration and account setup.
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Support clients throughout all stages of collaboration: from registration to resolving technical and organizational matters.
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Collect and analyze client feedback, suggesting service improvements based on their needs.
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Identify cross-selling and service upgrade opportunities.
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Collaborate with internal teams (technical, marketing, and commercial) to address client requests.
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Prepare reports and provide regular updates on the status of client interactions.
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Maintain client records in the CRM system.
We offer:
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Salary to be discussed during the interview, based on your expectations.
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Full-time, remote, flexible start to the workday (no later than 12:00 PM GMT+3).
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Key benefits: timely salary payments, paid vacations, sick leave, 8-hour workdays, salary adjustments, and a KPI system.
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Online and offline company events, holiday celebrations, and company-sponsored gifts.
We'd be glad to have you in our team!
