Remote Supervisor (with English and Portuguese languages)

Дата размещения вакансии: 21.10.2020
Работодатель: IQ Option
Уровень зарплаты:
з/п не указана
Город:
Санкт-Петербург
Требуемый опыт работы:
От 1 года до 3 лет

IQ Option is an international IT company operating in the fintech industry. We have developed one of the world's best trading platforms for financial instruments and we are very proud of this achievement. Throughout six years, our product has received more than ten prestigious awards, including the most innovative and reliable broker in the field of high-risk trading. Over these years we have evolved from a small start-up into a large company with an overall amount of 200 employees in St. Petersburg and Limassol.

What is a Customer Support Department in IQ Option?

It is a large, professional team of Customer Support specialists. We speak 13 languages and help our users to understand all the peculiarities of trading.

And now we are looking for a future colleague who will make our customer service even better.

As Support Supervisor, you will be responsible for:

managing a team up to 15 specialists;

coordinating of the remote agent's work:

training, adapting and motivating new employees;

controlling work quality, internal monitoring (calculating indicators, measuring level of customer satisfaction);

implementing initiatives for improving work quality of Support in LatAm region;

interact with employees from other teams on platform improvement issues in the LatAm region;

quickly provide statistics and feedback on clients' problems in the region.

Requirements:

managerial experience ;

willing to lead people;

confident PC skills;

high level of English (В2 — Upper Intermediate or higher) and Portuguese (C2 or Native).

good communication and psychological skills;

stress resistance.

Why should you sign up for an interview?

You have always been attracted to travelling and you’ve come to realize that you love to communicate with foreigners. Your colleagues come from different countries: Brazil, India, Pakistan, Costa Rica, Mexico and Indonesia, Italy, France and Germany. And customers write to us from all over the world!

You are tired of payments under the table. Our employees work according to an official contract with clear and detailed conditions. We also pay the salary directly to the card.

You will learn how rich a corporate life can be even when it comes to working remotely. We have online lectures with guest speakers, education in personal growth and development, online conferences and unofficial meetings with colleagues.

You will have access to a corporate online library in multiple languages.

You will work in 5\2 schedule (weekends are not fixed)

If you are interested in sport and care about your body and health — we have our own gym and personal coaches, masseurs and manual therapy courses.

Contact us if you are interested!

Job Types: Full-time, Contract, Permanent