улица Обручева 30/1с2
Main Purpose of Job
To provide one point of contact for our customers and sales team on all order management related issues – order placement, transportation, damages, invoices queries to provide best-in-class customer service though excellent execution and strong customer focus.
Main Responsibilities
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Order Management activities
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Order documentation accuracy and fulfillment
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Product substitutions and roll over at the customer level
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Claims Management
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Damages ,Shortages, Overages, Late deliveries, logistics complaints
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Transportation planning for customer deliveries
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Information to logistics team on out of stocks
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Substitution and material determination
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Maintain order blanks
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Customer admin paperwork
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Routine reporting
Key Competencies / Skills
- Customer care skills
- High level of communication skills and stress resistance
- SAP knowledge and experience
- MS Excel experience
Required Qualifications / Experience
- High School degree (Bachelor or Master)
- 1+ year experience in Customer Care or Logistics
- English – Intermediate or above (oral and written communication)
We offer
- An inspiring challenge within Global company
- Career opportunities and personalized development
- Professional and social benefits
- Great support for good health with medical coverage options
- Hybrid working schedule
- Compensation of lunches
