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SoftMaster is a rapidly growing IT company with over 15 years of proven experience. We are seeking talented individuals to join our team due to our expansion and exciting new projects. We go the extra mile to inspire our team members and cultivate a pleasant atmosphere in the office, ensuring that work is both enjoyable and fulfilling.
Today, we're looking for a talented Compliance Specialist, to join our team.
Responsibilities:
- Online casino players' complaint investigation:
- Investigate and analyze the complaints filed by online casino players.
- Gather relevant information and evidence to determine the validity of the complaint.
- Collaborate with different departments, such as customer support, legal and technical teams, to resolve the complaints efficiently.
- Document the investigation process and maintain accurate records.
2. Casino players' dispute resolution:
- Mediate and resolve disputes between online casino players and the casino.
- Act as a neutral party, ensuring fair and equitable resolutions.
- Provide prompt and effective communication to all involved parties.
- Follow established protocols and company policies for dispute resolution.
3. Players verification process:
- Conduct thorough verification checks on new and existing players.
- Review identification documents, financial records, and other relevant information to ensure compliance with the KYC and AML regulations.
- Identify and report suspicious or fraudulent activities to the AML officer.
4. Assisting an AML officer:
- Support the AML officer in implementing and maintaining effective AML procedures.
- Collaborate on monitoring and investigating suspicious transactions or activities.
- Assist in preparing and submitting reports to regulatory authorities as required.
5. Gaming licence compliance:
- Ensure compliance with gaming license requirements across multiple jurisdictions
- Describe, and lead the implementation of necessary system and process changes to meet regulatory requirements. Collaborate closely with compliance officer, legal team, and external advisors to ensure that all aspects of requirements are addressed.
- Collaborate with the IT team and other relevant teams to ensure smooth implementation of the system changes.
- Stay up-to-date with the laws and regulations governing obligations in the online casino industry.
Requirements:
- Minimum 1 year of experience as a KYC Specialist or in a similar role, preferably in the iGaming industry of Finance.
- Strong background in customer service, complaint investigation, and dispute resolution.
- Excellent command of the English language, both spoken and written.
- Profound understanding of KYC (Know Your Customer) procedures and regulatory requirements in the online casino industry.
- Familiarity with the AML (Anti-Money Laundering) regulations and practices.
- Excellent analytical and problem-solving skills.
- Attention to detail and ability to perform thorough investigations.
- Effective communication skills, both verbal and written.
- Ability to handle difficult or upset customers and resolve disputes in a professional and empathetic manner.
- Firm understanding of player verification processes and associated documentation.
What we offer:
- Full-time position, with a flexible start in the morning.
- Enjoy fresh fruits, tea, coffee and additional benefits to enhance the work experience.
- Experience a professional yet casual and informal atmosphere, fostering collaboration and productivity.
- Engage in learning and growth through curated courses available in our online system.
Thank you for expressing your interest in our positions and in our company. Your application will be thoroughly examined by our team. Should we decide to proceed with your application, one of our Recruiters will reach out to you, guiding you through the next steps in the process.
