We are Insolutions Ltd., a company specializing in digital marketing and product localization in Asian markets for over 5 years.
Our goal is to provide qualified assistance to iGaming projects in expanding their digital presence across various markets. We work with brands of different scales - large and small, local and international. We deliver high-quality digital marketing services to enhance the operations of iGaming companies worldwide.
Currently, due to project expansion, we are looking for a Call Center Operator fluent in Bengali to join our office in Moscow.
Responsibilities:
- Respond to customer inquiries via live chat, email, phone, or social media platforms.
- Provide accurate, valid, and complete information using the right methods and tools.
- Resolve product or service-related problems by clarifying the customer's complaint and selecting the best solution.
- Maintain a deep knowledge of the company's products, services, and policies.
- Collaborate with team members and other departments to ensure effective resolution of customer issues.
- Full-time position with 12-hour shifts (one-hour break).
Shift schedule:
- During the probation period salary will be 3,500 rubles per 12 hours shift.
- After the probation period the salary will increase depending on the KPI to a maximum of 5,000 rubles per shift.
Requirements:
- Proficiency in English (B1 level).
- Fluent in Bengali.
- Desire to work with South Asian markets.
- Legal conditions for residence in the country.
- Patience, resilience to stress, and good level of concentration.
- Experience working in international team workspace will be a plus.
- Experience with customer support programs and data collection tools will be an advantage.
Application Process:
- First stage: Quick video interview with our HR-Generalist to learn more about the position and discuss your experience.
- Second stage: Interview with the hiring manager to assess your professional skills.
- Third stage: Job offer from our company if everything aligns and you share our values.
We have a flexible structure and aim to complete all stages within a week. Apply now and join Insolutions Ltd., a company of top professionals!
