Operational Key Account Manager

MoonExpert is a payment system with a robust online banking infrastructure suitable for most online businesses. A guide to the world of e-commerce and consulting.

We provide a full range of marketing services for e-commerce - from market research and consulting to BTL.

We are currently looking for a Key Account Manager to join our team, whose main task is to promote our products and support existing customers all around the world in pair with a senior specialist.

What is to be done:

• Providing ongoing account support to existing customers assigned by the KAM team.
• Informing new and existing customers of promotions, upgraded product lines, and offers.
• Notifying customers of unforeseen delivery delays or other complications, and facilitating suitable interventions.
• Reporting to KAM managers as required.
• Documenting processes and maintaining KAM department records.

Our expectations from the candidate:

• Bachelor's degree in marketing, business, or similar.
• Previous experience in a sales environment will be advantageous.
• Knowledge of customer relationship management (CRM) software.
• Proficiency in office software, including MS Word, Excel, PowerPoint, and Outlook Express.
• Exceptional interpersonal and negotiation skills.
• Excellent collaboration and communication skills.
• Great organizational and time-management skills.

We offer:

• Official employment;
• Flexible start of the working day from 09:00 to 10:30;
• Competitive salary (the numbers above are only the fixed part without monthly and quarterly bonuses);
• VHI, payment for meals, a discount on classes in a fitness club;
• Corporate English, participation in training/conferences, providing specialized literature (and not only in electronic form!);
• Ability to influence the final result and understand the business logic of products: we follow the principles of Agile;
• Bright and non-standard corporate events.

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