Валовая улица 26
Key Responsibilities:
-Organization of stable, safety performance of IT-systems to maintain business processes in the areas of Aftersales, Dealer management.
- Support of various services in DMS (Dealer Management systems) portals (data exchange with dealers, service visits data, online parts stock, dealers check-list for audit, materials sharing to dealers and CIS distributors & others).
- Coordination of technical support suppliers, Supervising of support agency.
- Organization of users support – Kia staff, Kia dealers staff, Kia Russia & CIS (by Email, ticket system).
- Organization of servers maintenance by internal team (HAER) and support agency.
- Security check of IT-systems, including pen-test organization (in cooperation with HAER and HQ).
- Implementation of tools of personal data protection and safety.
- Support of IT-integrations and data exchange with IT-systems (internal and external), such as: CRM, SAP, Mobis, websites, dealer portals.
- Software enhancement and Bugfixing.
- Upgrade of functionality based on business needs from different departments.
- Development of new functionality, integrations, new business processes implementation.
- IT projects management, risk management, change management, change requests.
- Technical documentation actualization and documentation preparation, business processes description.
- Data management and data quality enhancement.
- Budget planning and control, docflow for services.
-Monthly reporting for main KPI (data volume, dealers performance in data exchange).
Requirements:
- Bachelor's or Specialist degree in mathematics or IT area.
- Experience in IT-systems development and support.
- Experienced in using IT systems on various platforms.
- Ability to understand and prepare a technical documentation.
- Ability to set tasks for developers and control them.
- Understanding of IT systems in B2B and B2C, including areas: CRM, web, B2B portals, mobile app
- Knowledge in integrations types, including API
- Knowledge in SQL DB support
- English at least at the Intermediate level
