Минск
Интернациональная улица 36
Интернациональная улица 36
Responsibilities:
- Implementation of ITSM processes in ServiceNow in accordance with best practices (ITIL)
- Administration of all customer aspects on the ServiceNow platform
- Performing core system configuration tasks
- Working with UI policies, data policies, UI actions, business rules and client scripts
- Adding and administering users, groups and roles
- Creating work-flow activities and approvals
- Personalizing and creating forms and fields for the various roles and groups to target company requirements
- Enrichment of Service Portal and developing new catalogue items and fulfillment workflows
- Development and integration of custom applications on the ServiceNow platform
- Integration of external systems with ServiceNow platform
- Develop and maintain detailed technical and process documentation
- Establishing and maintaining CMDB; managing data with import sets, update sets and transform maps
- Adhere to established testing, change management, problem management and communication guidelines
- manage a high-volume work queue filled with shifting priorities and many simultaneous work tasks and activities
Requirements:
- Experienced in software design and implementation
- Experienced in implementation, and customization of ITSM processes
- Excellent communication and client-relationship skills
- Good Experience in MySQL and MSSQL
- Good experience in Java and Java Scripting
- Hands on experience in Windows and LINUX
- Fluent in English.
Preferably:
- Basics in network technology (Router, Switches, Access Points,) AD
- Basics in IP V4 and IP V6 AD
- Experience in Health Check, Root Cause Analysis and error prevention AD
- ServiceNOW
- ITSM
- CSM, Service Portal
- Agile Development
- Administration and Configuration