ServiceNow developer

Дата размещения вакансии: 05.06.2025
Работодатель: А1 (Унитарное предприятие А1)
Уровень зарплаты:
з/п не указана
Город:
Минск
Интернациональная улица 36
Требуемый опыт работы:
От 1 года до 3 лет

Responsibilities:

  • Implementation of ITSM processes in ServiceNow in accordance with best practices (ITIL)
  • Administration of all customer aspects on the ServiceNow platform
  • Performing core system configuration tasks
    • Working with UI policies, data policies, UI actions, business rules and client scripts
    • Adding and administering users, groups and roles
    • Creating work-flow activities and approvals
    • Personalizing and creating forms and fields for the various roles and groups to target company requirements
  • Enrichment of Service Portal and developing new catalogue items and fulfillment workflows
  • Development and integration of custom applications on the ServiceNow platform
  • Integration of external systems with ServiceNow platform
  • Develop and maintain detailed technical and process documentation
  • Establishing and maintaining CMDB; managing data with import sets, update sets and transform maps
  • Adhere to established testing, change management, problem management and communication guidelines
  • manage a high-volume work queue filled with shifting priorities and many simultaneous work tasks and activities

Requirements:

  • Experienced in software design and implementation
  • Experienced in implementation, and customization of ITSM processes
  • Excellent communication and client-relationship skills
  • Good Experience in MySQL and MSSQL
  • Good experience in Java and Java Scripting
  • Hands on experience in Windows and LINUX
  • Fluent in English.

Preferably:

  • Basics in network technology (Router, Switches, Access Points,) AD
  • Basics in IP V4 and IP V6 AD
  • Experience in Health Check, Root Cause Analysis and error prevention AD
  • ServiceNOW
    • ITSM
    • CSM, Service Portal
    • Agile Development
    • Administration and Configuration