CRM Marketing Manager

We are a remote-first, rapidly scaling international company offering innovative products and outstanding service. Our flagship product is an Online Casino with unique features that set us apart in the industry. As a dynamic startup, we foster a vibrant, creative work environment where talent thrives, and collaboration is key to success.

We're seeking a talented CRM Marketing Manager to join our growing team!

Key Responsibilities:

• Create, monitor and develop CRM strategies across all marketing channels
• Build, test, and deploy automated email campaigns and analyze and report on campaign results
• Identify target segments of customers and tailor marketing communications for these segments
• Oversee and manage the various B2C customer service touch points, including managing the relationship with our call center, agent briefings and performance monitoring
• Monitor and report on data generation, sale conversion and lifecycle movement
• Produce a monthly comms calendar for the wider marketing team
• Monitor the website to ensure content and campaign messaging is kept up to date, e.g. customer help center
• Creative support for the website and digital marketing assets
• Assist with social media CS support
• Track marketing metrics and trends, like conversion rates and web analytics

Qualifications:

• 2-3 years of CRM admin or technical role experience in the casino industry
• Experience working with multiple communication channels in consumer interactions
• Some experience in basic set-ups and development of CRM programs and campaigns
• Knowledge of database management and player data analytics
• Familiarity with CRM customization and automation in a casino context
• Strong analytical, problem-solving, and communication skills
• Self-motivated and pro-active
• Critical attention to detail
• Fluency in written and spoken English is essential

Will be a Plus:

• Experience with Social Media (Instagram, Twitter, Facebook)
• Familiarity with Customer IO

Conditions:

• Fully remote
• Flexible working hours, 8 hours per day
• 24 calendar days of vacation
• Paid sick leaves
• Rapid career growth
• No bureaucracy
• Quick decision-making
• Flexibility in work approaches
• More personal freedom, responsibility and opportunities

Hiring process:

1. HR Interview
2. Interview with the Hiring Manager
3. Final Interview
4. Reference check & Job Offer

Are you excited to make an impact or know someone who would be perfect for this role?
Apply now or refer a friend and earn a referral bonus!