Who We Are
We build SaaS products linked to the Google Workspace ecosystem. Our company operates fully remotely with a flexible work environment, fostering a strong emphasis on autonomy and collaboration.
Job Description
As a Customer Support Specialist, you will:
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Work with our entire product range, providing exceptional service to existing and new customers within our CRM tool: technical support, how-to questions, assistance with payments, invoices and refunds
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Respond to customers within the defined timeframes (<2 hours)
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Collaborate with our development team to resolve new issues
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Help maintain our knowledge base
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Work late hours, covering at least a few hours after 20:00 Moscow Time
Requirements
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Proven experience in a technical support role
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Familiarity with CRM tools (e.g. Intercom) and support software
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Experience with troubleshooting Google office products (Docs, Sheets, Slides, Forms), Google Chrome extensions, APIs
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Good written and oral English skills (B2 and above)
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Comfortable working in a remote, asynchronous environment
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Excellent communication skills with a focus on customer satisfaction
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Self-driven and adaptable to a fast-paced, dynamic environment
What we offer
Salary: Up to 1000 USDC (ERC-20) per month
Flexible Work Environment: fully remote work with a healthy work-life balance.
Skill Growth & Development: Opportunities for learning and access to industry insights in the SaaS space.
