Sales Support Manager - International Company

The role:

Sales Support:

• Deliver exceptional customer service via phone, WhatsApp, and chat, fostering strong client relationships and ensuring satisfaction.
• Customize travel experiences by understanding client preferences and suggesting destinations, products, and Club Med offerings.
• Manage sales support for direct and online channels, including sending payment links, processing final payments, issuing insurance, preparing travel documents, and updating customer records.
• Drive sales growth by acquiring and retaining clients, promoting additional services, identifying new business opportunities, and maintaining accurate commercial data.

Customer Care :

• Respond promptly to inquiries, providing accurate information about resorts and services.
• Manage pre- and post-departure claims and complaints, ensuring resolution and satisfaction while adhering to policies.
• Maintain detailed CRM records and collaborate with internal teams to ensure seamless support.
• Gather and act on client feedback to enhance satisfaction and drive service improvements.
• Provide regular reports to management on claims and customer feedback.

The Candidate:

• Proven experience in sales or customer care within the travel industry.
• Outstanding verbal and written communication skills with a professional, friendly approach.
• Strong customer focus and a passion for travel.
• Self-motivated, well-organized, and able to work effectively within a team.
• Proficient in Microsoft Office (Word, PowerPoint, Excel).
• Fluent in Russian; English proficiency required; knowledge of French is advantageous.