IT HelpDesk Specialist

G5 Games is a game developer and publisher headquartered in Stockholm, Sweden. We have over 850+ talented professionals worldwide who work remotely or in one of our 10 locations. More than 20 years ago, the company became one of the first mobile game developers in the world.

You may know us from hit projects like Sherlock, Hidden City®, Mahjong Journey®, The Secret Society®, the Jewels series, and many others.

We are currently looking for an experienced IT HelpDesk specialist in Kaliningrad.

What you will work on:

• Prompt troubleshooting upon receipt of support requests (research and problem-solving);
• Provide reliable user support with a high level of user satisfaction and technical expertise;
• Feedback from team and managers actioned;
• Encourages the use of best practice across the team, including documenting and sharing with others;
• Set up workplaces for new employees;
• Register, maintain and block accounts in the company's services;
• Install and set up the necessary software;
• Work remote users;
• Keep track of all equipment, conduct regular inventory checks, and handle equipment receipts and shipments;
• Write manuals for software and/or services for company employees.

It’s important to us:

• At least 2 years of experience working in a similar position;
• Higher education;
• Admin-level PC skills (Windows, *nix);
• Proactivity and independence in daily work, quick response to requests;
• User-oriented approach;
• Knowledge of ITIL standards & practices;
• English proficiency: enough to read technical documents;
• Excellent communication skills (written/verbal);
• Upper-Intermediate Russian proficiency.

Working at G5 is about:

• The opportunity to bring your ideas to life in an international company with a multimillion audience: G5 games are played by 250 million users worldwide;
• Official employment in one of our locations or remotely under a contract;
• Maintaining a work-life balance of employees: remote work and flexible hours, sports reimbursement, and health insurance payment;
• Charitable activities: you can initiate your own project with the company's support or participate in G5 Charity events;
• Opportunities for professional development: access to resources for creating your own projects within R&D, an internal educational platform, and training webinars covering various specialties;
• Language courses: free English lessons, speaking clubs for all proficiency levels, and free study language of the country of relocation;
• Entertainment: corporate events and team buildings, master classes for adults and children, webinars with guest speakers, coffee talks, quizzes, and contests.

Please be aware that the email correspondence with G5 Games representatives is conducted via "g5.com" only.