About the Company
Emex DWC (emexdwc.ae), based in Dubai, is the international online wholesale store for Original Equipment Manufactureasda aftermarket automotive parts. For over 25 years, we have been committed to providing:
- the best customer service and competitive prices on our marketplace,
- comprehensive fulfillment services,
- innovative digital solutions for warehouse management.
Our platform aggregates data on over 40 million automotive products, making it a one-stop destination for buyers and sellers. Thanks to our strategic location in Dubai, we can expand our fulfillment network globally, offering access to millions of automotive parts across more than 40 countries, including the Middle and Far East, CIS, Europe, Africa, South America, the USA, and Australia. This enables us to empower sellers with new growth opportunities while providing car owners with reliable solutions to keep their vehicles on the move.
At Emex, our mission is straightforward:
- We solve car owners' problems to ensure their freedom of mobility.
- We unlock growth opportunities for sellers.
- We provide employees with meaningful challenges to create impact and plenty of creative freedom to realize their potential.
Our vision for the Back-Office Business consists of four seamlessly integrated components:
- Financial asset management
- Human resources management
- Administrative Supply & Maintenance
- Security (physical, technological, and legal)
Our location: Logistic city, Dubai South, UAE
Back Office Buisness Team
Currently, the EMEX team has over 700 people, including 45+ back office people who ensure the operation and development of trade, information, and fulfillment businesses.
The Administrative Supply & Maintenance team (1 Lead and 1 exploitation manager, responsible for operation ) services 1 warehouse and office facilities with a total area of over 45,000 m2, located in the UAE.
Who We Are Looking For
We require an experienced Lead of exploitation to join Administrative Supply & Maintenance team.
We are looking for a Lead of Exploitation. Your goals:
- continuous improvement of the operated property quality and engineering systems - as a result, increased efficiency and competitiveness of the business (through increased productivity, fault tolerance);
- speed of incident resolution — as a result, business has no interruption due to non-functioning property, engineering systems (through preventiv maintenance, reduction of time to eliminate downtime from a broken chair to a commissioning of a building);
- increased efficiency of resource and cost management — as a result, maintenance costs & operating costs reduction (materials, tools, services, team).
Your Responsibilities Will Include:
- quality — the percentage of actual performance to maximum;
- speed — the time a system or asset was unavailable or inoperative;
- cost — the cost of maintaining assets and utilities in working conditions, the cost of the operations function, which includes the cost of labor, use of digital tools, and expenses on contractors;
Goals for the First 12 Weeks:
- develop a planned maintenance program for properties in Dubai.
Result: The list of all facilities has been updated, and maintenance schedules are ready and is carried out according to schedule
- develop an energy efficiency program, propose actions that will reduce energy consumption by 20%.
Result: a document with consumption analysis, a list of actions and calculated savings of 20%.
How to Know if You Are the Right Fit
Level, Experience and Qualificatons:
- Level - Lead+;
- Knowledge of Russian is an advantage;
- Proficiency in English (С1-С2);
- Good experience in operations and maintenance management: increasing productivity and efficiency;
Hard Skills:
- You know how to build processes for managing the operation of property, maintenance, engineering systems.
- You know how to work with finances, collect finance data and understandable calculation models. You will be able to understand the P&L function and understand what is not working efficiently.
- You have the skill of resource planning (at the operational/tactical/strategic levels).
- You know how to work with operational metrics — you define KPIs for all levels of your team, you understand how to calculate them, and how to influence them.
- You know how to work with quality of employee actions — you know how to comply with SLAs from customers, you develop your own internal SLA system for more efficient operation of processes.
- You know how to manage teams: build effective hiring, develop and implement onboarding, build a development and training system, can create a motivation system and will not flinch when firing ineffective employees.
- You understand the function of operation, labor protection and understand how to effectively debug work with it.
Soft Skills:
Cross-Functional Collaboration
- Able to organize and improve teamwork across different departments. Helps create a culture where teams work well together and trust each other. Makes sure everyone can see important information and data. Actively listens to the needs of colleagues from other teams and offers practical solutions.
Effective Communication
- Good at sharing ideas and requests in a clear and simple way, depending on the situation and the audience. Gives helpful feedback that builds trust and helps the team grow. Plans and leads important meetings and creates documents that everyone can understand. Handles conflicts calmly and finds solutions that work for everyone.
Independence and Initiative
- Takes responsibility for their tasks and looks for ways to solve difficult problems, even when they are not part of standard procedures. Works independently to meet set goals and plans. Suggests improvements and supports their implementation.
Leadership
- Results-oriented team leadership skills, with the ability to balance diverse interests. Willing to take on additional responsibilities and provide assistance where needed.
Why Join Us
- Work in international business, the opportunity to implement & improve engineering systems;
- Freedom of action and independence in decision-making: if you strive to make informed and appropriate decisions, we will give you space to implement them.
- The opportunity to influence the business result — the profitability of managed assets.
- If you love automation as much as we do, you will have the opportunity to greatly improve your skills and apply a lot to the work of the sites.
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