Omniverse is a recruitment agency consisting of a team of professionals. We specialize in finding the best employees for major IT and digital companies. Our goal is to perfectly match your skills and expectations to help you find your dream job.
One of our key clients is an international IT holding company that manages 12 products and has already launched over 40 projects across dozens of countries on all continents is currently looking for a Team Leader to join their team in Nigeria.
Responsibilities include:
• Develop and execute departmental plans, scale team structures, and goals;
• Cultivate excellent long-term relationships with new and existing clients of the company;
• Constant introduction of innovations to increase the LTV of clients within the company;
• Optimize team communication with clients (calls, chats);
• Develop your own team from scratch;
• Search for new opportunities and implement relevant ideas to improve departmental operations.
Our ideal candidate:
• Proficiency in English and Russian at a high level;
• Experience in a call center or customer support role;
• Experience as a team leader/supervisor/ of a team with 15+ members;
• Possesses high stress tolerance, can handle difficult clients, and demonstrates high empathy and understanding of client psychology;
• Willing to relocate to Nigeria after completing training.
Your advantages:
• Experience as a department head or group leader for at least 1 year;
• Experience in organizing the work of the department;
• Sales experience of at least 2 years.
We offer:
• Convenient 5/2 work schedule;
• Class A office, relaxation rooms, modern coffee machines;
• 28 days of paid vacation per year;
• Stable salary payments twice a month (on the 1st and 15th, salary to be discussed during the interview);
• Opportunity to build a new department from scratch and achieve significant results;
• Provision of all necessary equipment for comfortable work;
• Professional growth within the company, the opportunity to unleash your potential and develop alongside the project;
• High-level onboarding;
• Relocation package to Nigeria after completing training.
