Mediapoint is a gaming-themed digital platform. We work not only in Russia, but also in the international market.
Responsibilities:
Conducting trainings for new and experienced employees;
Conducting weekly meetings with operators based on the results of identified violations/answering questions for the purpose of correction;
Developing and conducting testing in Google Forms;
Supporting newcomers at the onboarding stage;
Proofreading operator chats for common errors and questions;
Monitoring employee performance, offering ideas for their improvement.
Requirements:
Experience working in a call center in a management position (senior specialist/training specialist/quality control specialist/team leader) will be an advantage;
Russian/English language level: C1 for communication with company managers;
Competent oral and written speech in native language (French);
Knowledge of MS programs at the level of a confident user;
Initiative, proactivity, sociability, responsibility.
Conditions:
Decent level of income: Salary - fix + KPI;
Completely remote work;
schedule: 5/2 (Monday - Friday, 9:00-18:00) Moscow time;
Friendly team.
