HelpDesk Specialist

Reversed Technologies is an expert in software development for the fintech sector. We create solutions that are successfully used by financial companies worldwide. The majority of our employees are talented programmers and mathematicians, many of whom are winners of international programming olympiads. Working with us will appeal to those who value fairness, diligence, and professionalism.

Responsibilities

– Receiving and processing incoming requests, providing consultation and support to office and remote employees;

– Resolving incidents and service requests primarily related to macOS and Linux Ubuntu;

– Promptly assisting employees in troubleshooting, identifying, localizing, and resolving errors;

– Organizing workspaces for new employees, including preparing equipment and granting access;

– Maintaining office equipment such as meeting rooms and printers;

– Maintaining server equipment, including mounting servers in racks;– Interacting with suppliers and service departments;

– Keeping records of equipment in the database, receiving and transporting equipment within the office;

– Creating user and colleague instructions and keeping the knowledge base up to date;

– Assisting in equipment procurement;

– Resolving complex issues and problems, coordinating work, and collaborating with other IT departments.

Requirements

– At least 1 year of experience in a similar position;

– Experience in supporting users on macOS and Linux Ubuntu;

– Experience with ticket systems (e.g., YouTrack);

– Familiarity with SaaS solutions such as Slack, Notion, and Google Workspace;

– Understanding of local network principles and experience with Ubiquiti network equipment;

– Knowledge of macOS and Linux Ubuntu, including installation, configuration, recovery, and network service and access rights management;

– English proficiency at or above the Upper Intermediate level (B2).

Would be great if you had this

– Google Workspace administration knowledge;

– Certifications or courses in macOS and Linux (e.g., CCNA, RHCSA);

– Experience with infrastructure monitoring and management tools;

– Experience with server equipment and rack installation installation of server equipment in racks.

What we offer:

• 100% official salary, employment in full compliance with the Russian Labor Code;

• Compensation for sports activities;

• Voluntary health insurance;

• Transportation allowance;

• Sports and cultural leisure activities;

• Office located at Belorusskaya metro station in the "White Gardens" Business Center (3 minutes walk from the metro);

• Always fresh fruits and delicious business lunches.