Customer Service Representative

Customer Service Representative
Company: Enexia
Location: On-Site
Employment Type: Full-Time

As a Customer Service Representative at Enexia, you will be the first point of contact for our clients, patients, and pharmacy partners. Your primary responsibility is to provide timely, empathetic, and accurate responses to inquiries, resolve issues, and ensure a seamless service experience. You will work closely with pharmacy teams, dispatchers, and account managers to maintain client satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone and chat in a professional and friendly manner

• Resolve customer issues and escalate complex cases when necessary

• Collaborate with internal teams (dispatch, pharmacy, and logistics) to ensure accurate and timely service delivery

• Maintain detailed records of customer interactions in the system

• Follow up on customer concerns to ensure complete resolution and satisfaction

• Educate customers about services, policies, and procedures

• Identify trends in customer feedback and suggest improvements

Requirements:

• Strong communication and problem-solving skills

• Ability to multitask in a fast-paced environment

• Empathy, patience, and professionalism in dealing with customers

• Fluency in English(IELTS 7 or above); additional languages are a plus