Role Overview
As a VIP Travel Coordinator, you will design and manage luxury travel experiences for ultra-high-net-worth and corporate clients. This role requires precision, discretion, and creativity to deliver seamless, high-touch itineraries. You will work closely with Flyer-Club’s leadership to ensure every trip is executed at the highest standard.
Key Details
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Work Setup: Hybrid (As the role involves hybrid work, applicants must be located in Astana.)
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Probation Period: 60 days
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Post-Probation Base Salary: $400–$600 (depending on experience)
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Hours: EST time (flexible, to be discussed)
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Bonus System: Performance-based bonuses available after probation and training period
Key Responsibilities
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Plan and manage complex itineraries: flights, luxury hotels, villas, yachts, private jets, helicopters, and car services.
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Build and maintain strong supplier relationships to secure exclusive rates and benefits.
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Qualify and nurture client leads; manage CRM records (Salesforce) for pipeline tracking.
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Handle urgent requests, last-minute changes, and emergency disruptions with speed and professionalism.
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Provide discreet, anticipatory service while safeguarding client confidentiality.
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Negotiate rates and commissions to maximize client value and company profitability.
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Support Flyer-Club leadership with VIP bookings, follow-ups, and select operational/administrative tasks.
Expanded Responsibilities (Post-Training, ~3 Months+)
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Support Concierge Division with UHNW requests across luxury sectors.
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Coordinate with private jet, yacht, and helicopter providers, and develop high-end in-destination contacts.
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Assist with client events, curated experiences, and marketing initiatives targeting UHNW and corporate clients.
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Contribute to workflow improvements, client-facing materials, and market intelligence reporting.
Qualifications
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Proven experience in travel coordination or client management (luxury or corporate preferred).
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Exceptional organizational and multitasking skills with attention to detail.
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Excellent English communication skills (written & verbal); additional languages a plus.
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CRM and travel system proficiency (Salesforce experience preferred).
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Discretion, professionalism, and crisis-management skills.
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Reliable remote setup: high-speed internet & strong laptop.
