Business Development Manager – BPO Services

Description:

As a Business Development Specialist for the BPO Sector, you will lead initiatives to attract international companies across various industries (customer support, finance, e-commerce, IT, etc.) to establish outsourcing and customer experience operations in competitive, cost-efficient market. Leveraging incentives and ecosystem support programs, your mission is to position the location as a reliable, talent-driven destination for high-quality business process outsourcing services and global customer engagement.

Essential Requirements:

• Fluent English (C1+), both written and spoken

• Minimum 2 years of experience in B2B sales, business development, or outsourcing services promotion

• Proven record of engaging and negotiating with decision-makers at corporate level

• Strong communication, presentation, and client relationship skills

• Ability to work independently and manage multiple projects simultaneously

Preferred Qualifications:

• Experience in BPO, CX, or contact center industry (inbound/outbound, back-office, or shared services)

• Understanding of outsourcing models, process automation, and digital transformation trends

• Familiarity with CRM tools (HubSpot, Salesforce) and sales outreach platforms

• Additional language skills (Russian, Turkish, Arabic, or others) are advantageous

Key Competencies:

• Lead generation and sales pipeline development

• Negotiation and deal-closing abilities

• Market research and opportunity identification

• Collaboration and cross-functional coordination

• Professional communication and business correspondence

Responsibilities:

• Identify and attract potential clients for BPO and customer experience services

• Conduct online and in-person meetings, sales calls, and professional correspondence with prospects

• Develop tailored proposals and presentations showcasing service capabilities and business value

• Collaborate with internal departments (marketing, design, legal, accounting, HR) to prepare materials, offers, and reports

• Maintain active communication with potential and existing clients to build long-term relationships

• Track and report sales activities, conversion rates, and client engagement metrics

Work Environment:

• Strong motivating atmosphere

• Bonuses for completing KPIs

• Annual subscription to gyms & Medical insurance

• Cross-functional collaboration with internal support teams

• Target-driven role offering strong professional growth opportunities