Mediapoint is an international digital platform in the gaming industry. We are expanding our support department and are opening a vacancy for a 1st Line Customer Support Supervisor for the Indian market. We are looking for a attentive, organized, and responsible professional who can effectively coordinate the team’s work and ensure a high level of service for our users in online chats.
Responsibilities:
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Managing a team of remote 1st line operators.
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Monitoring quality and efficiency of work, tracking KPIs.
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Conducting 1:1 meetings, reviewing mistakes, and taking corrective actions.
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Organizing team workflow to achieve key performance indicators.
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Training and onboarding new employees.
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Providing informational support and motivating the team.
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Preparing reports on employees and team performance.
Requirements:
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At least 1 year of experience as a senior operator or supervisor in a contact center.
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Experience in iGaming is an advantage.
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Strong leadership skills, ability to inspire and build an effective team.
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Confident computer skills, knowledge of office applications.
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Fluency in Hindi and English, both spoken and written.
What we offer:
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Remote work format
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Training and support during the onboarding process
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Stable salary paid twice a month
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Opportunities for professional growth
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Working in an international company with clear processes
We look forward to welcoming you to our team!
