Kanzum is a B2B fintech providing cross-border payments and local account infrastructure across Africa, MENA and Asia (reference: Wise Business).
The Role
You own the client experience post-sale. You will receive hot, validated leads from Sales, onboard clients (including compliance), and support their day-to-day payment operations. You will also drive expansion by increasing product usage, collecting feedback, and partnering with internal teams to improve the platform.
What You’ll Do
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Sales handover → activation: run onboarding from kickoff to first successful payments.
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Compliance onboarding: guide clients through KYB/KYC requirements, coordinate documentation, and work closely with Compliance.
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Client support (first point of contact): handle questions/issues on payments and operations, triage, and drive resolution with Ops/Product/Engineering.
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Account growth: identify expansion opportunities (higher usage, new corridors/features), run check-ins, and improve adoption.
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Feedback loop: collect structured customer feedback and translate it into product improvements.
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Operational discipline: keep clean notes, follow-ups, timelines, and basic reporting (onboarding status, open issues, risks).
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Build the team: in the next few months build a global customer success team
What You Bring
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Experience in B2B Account Management / Customer Success / Client Operations (fintech/payments/banking or SaaS preferred).
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Strong stakeholder management and problem-solving; you close loops and don’t drop details.
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Comfortable working in a regulated environment and explaining compliance steps to clients.
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Clear, calm communicator with high ownership in a fast-moving team.
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Excellent English is essential (written + spoken) for daily work with international clients.
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Additional languages are a bonus (especially Arabic and/or French).
Nice to Have
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Knowledge of cross-border payments / settlement / local accounts.
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Experience supporting clients across multiple regions/time zones (MENA/Africa/Asia).
Apply
Send your CV/LinkedIn + 5 lines on:
a B2B onboarding you owned end-to-end, and
why you’re a fit for payments/compliance + customer operations.
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Knowledge of cross-border payments / settlement / local accounts.
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Experience supporting clients across multiple regions/time zones (MENA/Africa/Asia).
