Role Responsibilities
Manage and develop the studio’s sales department
Achieve revenue, bookings, and conversion targets
Build, optimize, and control the sales funnel
Ensure high-quality lead processing (calls, messengers, CRM)
Develop and implement sales scripts and communication standards
Train, onboard, and develop sales managers; conduct regular training sessions
Set up and optimize sales department workflows and processes
Monitor and analyze key performance indicators, including:
Booking conversion rate
Number of visits
Average check
Repeat visits
Analyze cancellations, no-shows, and lost customers to improve performance
Collaborate with the marketing team on lead quality and campaign effectiveness
Support promotions, service packages, and sales incentive strategies
Prepare regular performance reports for senior management
Requirements
Proven experience as a Head of Sales / Sales Manager in a B2C service business (studios, salons, hospitality, or similar is a plus)
Strong track record of achieving and exceeding sales targets
Deep understanding of sales metrics and performance analytics
Hands-on experience with Kommo CRM
Experience building and optimizing sales funnels
Strong leadership, coaching, and team development skills
English — working proficiency or higher
Excellent communication, organizational, and decision-making skills
Results-driven mindset and structured approach to work
We Offer
Flexible work format: remote or office-based in Dubai
Opportunity to lead and scale a growing studio sales department
High level of autonomy and influence on sales strategy
Competitive compensation (base salary + KPI-based bonuses)
Professional growth and career development opportunities
