з/п не указана
Астана
От 1 года до 3 лет
Responsibilities:
- Providing first-line support to users encountering technical issues;
- Tracking graphs and checking notifications from application monitoring systems;
- Escalating unresolved or more complex issues to technical support engineers and developers;
- Performing content management tasks in various CMS systems by following step-by-step guides;
- Communicating with foreign customers in messengers;
- Assisting sales team with receiving and filtering new customers’ requests;
- Shift work schedule: 2/2 (12 hour shifts) from 06:00 till 18:00 UTC and from 18:00 till 06:00 UTC with bonuses for night hours and weekends.
We expect:
- A team member who is highly responsible, attentive, quickly learning, and able to handle multi-tasking in time-restricted situations;
- Fluent English and good communication skills;
- Experience with html at a basic level;
- Sales and marketing experience is an advantage;
- Experience working in a call center or technical support is an advantage.
We can offer:
- Competitive compensation that depends on your qualification and skills
- Career development system with clear skill qualifications
- Options to work remotely
- Compensation for medical expenses
- English courses online
- Corporate parties and events for employees and their children
- Internal conferences, workshops and meetups for learning and experience sharing
- Gym membership compensation, corporate sport competitions (cybersport included)
- 5 days of paid sick leave per year with no obligation to submit a sick-leave certificate
