Responsibilities:
• Handle incoming calls and manage clients from start to resolution
• Schedule and optimize technician routes
• Maintain full control over all active jobs (no delays, no missed steps)
• Communicate with insurance companies (calls + written communication)
• Maintain accurate CRM records
• Prepare reports for insurance
• Source parts and coordinate with suppliers
• Coordinate between client, technician, and insurance
• Execute tasks from management without constant follow-up
Short note
This version is intentionally strict:
• filters weak English immediately
• checks real thinking, not just resume
• reduces noise in responses significantly
If needed, I can add:
• live-call script (to test them in 3 minutes)
• scoring system to rank candidates objectively
Requirements:
• English B2+ minimum (C1 preferred)
• clear, confident, natural communication
• Experience:
• call center / dispatch / customer support / coordinator
• Strong skills in:
• CRM systems
• Google Docs / Sheets
• Excel
• Ability to multitask under pressure
• High level of responsibility and independence
Important:
If you:
• respond slowly
• lose track of tasks
• cannot handle pressure
— do not apply.
Conditions:
- Fully remote
- 8-hour workday
- High workload (this is not a low-activity position)
- Overtime paid at 1.5x
- Growth to senior operator / manager
- Salary increase based on performance
