Account Manager

Job Purpose​

Reporting to the Account Director, you will be part of a local in-market team supporting the delivery of a major outsourced marketing services contract, covering the key categories of Print,POS and Promotional Merchandise. ​

Key Responsibilities​

• Engaging with local client stakeholders to take new briefs, provide quotations and manage live orders through to activation in market.​

• Based on customer briefs initiate all product development and source new concepts in collaboration with the Operations team. ​

• Ensure that your individual Sales and Profit Budget is exceeded and that all costs related to your orders are strictly controlled.​

• Ensure customer service is a top priority. Identify and resolve all issues relating to customers within Standard guidelines. ​

• Provide professional presentations to customers. ​

• Maintaining and updating database of local suppliers and managing the relationships​

• Liaise with suppliers and have strong negotiation skills​

• Process orders and invoices​

• Ensure all orders are tracked and reported against set contractual obligations​

• Produce accurate customer quotations and ensure quality samples and artwork for proposals. ​

• Communicate order status to all departments to ensure timely delivery of orders. ​

• Participate in industry trade shows to develop and maintain business relationships, improve product knowledge and identify opportunities to increase sales. ​

• Develop and maintain accurate, legible customer files. ​

• Submit all requested reports including but not limited to customer meeting reports, forecasts and monthly sales reports to the Sales Manager in a timely fashion. ​

Skills Required:​

• Experience in the promotional goods and/or Print and POSM industries​

• To have a strong team attitude​

• Strong client facing experience, preferably in an outsourced or integrator provider setting​

• Excellent oral and written communication skills​

• First class, effective organisational skills​

• A pro-active approach to managing projects​

• Experience of working as part of a team​

• A keen eye for detail and an understanding of budget restraints​

• Ability to work under pressure whilst maintaining a cool outlook​

• A personable and professional character that will allow you to build client rapport​

• The confidence to give clients trust in your work ​

• Excellent knowledge of MS Office particularly power point and excel​

• Excellent problem solving ability​

• Enthusiastic and passionate​

• Good time-management skills​