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MotherRetreat is a premium doula agency serving families across South Florida during pregnancy, birth, and the postpartum period. We are looking for a highly organized, detail-oriented, and proactive Business Operations Coordinator who can manage multiple priorities, maintain operational accuracy, and help keep a fast-growing company running smoothly.
This is not a passive administrative role. We are looking for someone who takes ownership, follows through, and can manage multiple moving parts without constant supervision. Who is focusing on delivering results.
Responsibilities:
• Client communication and follow-up
• Sending contracts and invoices
• Tracking payments and client documentation
• CRM management and task tracking
• Scheduling and coordinating doulas
• Managing operational deadlines and priorities
• Supporting day-to-day business operations
• Escalating urgent situations when necessary
• Maintaining accurate records and updates across systems
and more
What We Are Looking For:
• Exceptional organization and attention to detail
• Independent learning and work according to protocols
• Strong follow-through and accountability
• Ability to manage multiple tasks simultaneously without losing accuracy
• Professional written communication skills
• Ability to prioritize effectively and work independently
• Critical thinking and problem-solving skills
• Proficiency with Google Workspace, Microsoft Office, different AI, and online platforms
• fluent english
• bank account not under sanctions
• Fast execution and strong sense of urgency
This Position Is NOT a Fit If You:
• Frequently miss deadlines
• Struggle with prioritization
• Need constant reminders or supervision
• Become overwhelmed by multiple active tasks
• Often forget follow-ups or important details
• Prefer a slow-paced work environment
Performance Expectations:
• Hot lead response time: under 5–10 minutes
• Contracts sent after client approval: within 1 hour
• No missed critical tasks or deadlines
• Accurate CRM and task management
• Consistent communication and follow-through
What We Offer:
• Fixed compensation: $1200/month plus KPI $300
• Remote position 8am- 5pm eastern time
• Opportunity for professional growth and increased responsibility
• Dynamic, fast-paced work environment
• Long-term career development opportunities
