Technical Support with Chinese (L2, L3)

Our partner, the large developmer is looking for a Technical Support specialist to join their team.

What You Will Be Doing:

• Dealing with problematic situations and help our clients.
• Searching and analysing the logs, data analytics.
• Integrating and testing the internal developments.
• Working only in chat with 80% of requests being in English.

About You:

• Fluent English and Chinese.
• Relevant experience with supporting desktop/mobile applications as a technical support (experience with LiveChat — is an advantage).
• Basic knowledge of REST API, HTML\CSS, browser console, SQL, experience with scripting in any programming language (Java/Bash/Python).
• Curiosity, calmness, thoughtfulness, and ability to melt the heart of the pickiest customer.
• At least 1 year of experience in web/mobile technical support.

What We Offer:

• Remote work from anywhere in the world.
• Paid vacation and sick leave.
• Employment under a service contract.
• Competitive salary and regular compensation reviews — we reward great work.
• Prospects for career growth.
• Competitive compensation in compliance with your professional expertise.
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.