IT support engineer

Technopeak.ae is one of the leading providers for IT solutions and services operating in the Middle East.

Our IT Department is growing and the Remote IT Support Team needs a new member - specialist with a high level of English speaking skills, willing to start his career in the international IT Support.

If you're ready to grow further in the technical domain and helping people to solve their IT issues is your goal - we suggest joining our Team of professional trouble-shooters.

What will you do:

• Provide technical support to our foreign clients within SLA (OTRS based ticket system, three lines of support);
• Perform Network Monitoring and deeply troubleshoot;
• Learn new things daily and implement the knowledge in cloud and hosting services such as Office 365, Mimecast; PBX systems such as Avaya, Asterisk; backup solutions (Veaam, Acronis Cyber Protect Cloud); desktop Microsoft, Apple OS, server Microsoft OS, virtualization systems (HyperV, ESXI), network devices (HP, Cisco, FortiGate, SonicWall etc.).

Why you may be the one:

• You have intermediate skills in Windows and MAC OS administration;
• You possess an expert level of proficiency in service desk tools;
• You speak English confidently (Intermediate+) and are ready to practice it every day;
• You have a strong desire and willingness to learn and grow in IT sphere;
• You are able to work in fast-paced environment and multitasking is part of your personality;
• You know the core principles of customer service;
• Familiar with third-party cloud solutions such as email, cloud storage, hosting, and AWS.

Why joining us:

• Interesting/challenging IT tasks;
• Competitive salary (we offer based on your skills);
• International team of dedicated professionals;
• 100% remote work from wherever you prefer;
• 5-day working week from Monday to Friday, from 8:00 a.m. to 5:00 p.m. Moscow time;
• A chance to grow your way in skillset (we do cyber security, network projects, RPA and BI and many more). We are excited to see people bringing new knowledge and implementing it in real projects.