Customer Support Specialist

Дата размещения вакансии: 16.05.2024
Работодатель: Космос Про Медиа
Уровень зарплаты:
от 50000 RUR
Город:
Москва
улица Ленинская Слобода 19
Требуемый опыт работы:
не требуется

Cosmos Pro Media is an international holding that brings together several major projects in the fields of iGaming, IT and digital marketing.

We have a tight-knit team of young and ambitious people. We strongly believe that a positive, friendly and safe work environment is a key to great performance and productivity.

Who are we looking for?
We are looking for support heroes who are ready to help our customers in chats and by e-mails: from answering the questions about how the service works to solving technical problems. Our aim is to help clients without using automatic templates — we do believe that people are better than robots.

We expect you to:
  • Have English level at B2 and higher. We have customers from all over the world.
  • Be a confident PC User (Microsoft Office, Google Workspace).
  • Have good communication skills. You are good at expressing your thoughts in a clear and structured way, both through text and speech.
  • Not be intimidated by monotonous tasks and activities.
  • Be result-oriented and responsible.

What we offer:
  • Comfortable office, a two-minute walk from the Avtozavodskaya metro station.
  • Hybrid work after the trial period that lasts 3 months.
  • 2/2 work schedule, a 12-hour shift.
  • You may choose between day shifts or night shifts — whichever is convenient for you.
  • Starting salary is 50,000 rubles a month with the possibility to increase it to 65,000 rubles a month based on performance.
  • Extensive training where you’ll learn new things and important soft skills.
  • The ability to practice language with native speakers within the company.
  • Growth both in the Support Department and other Departments within the company.
  • Team buildings, cozy movie evenings and hookah parties!