Technical Operational Manager (blowing & filling equipment)

Purposes of the position

• Ensure that all the operational activities (about components and manpower) of the service that are in charge to the branch are correctly handled both from a technical and administrative point of view;
• Manage the branch technicians.

Main activities & Responsibilities:

• Management of all the machines and systems installed in the area;
• Be the first referent for any technical request of customers and for urgencies (first level Help Desk);
• Ensure customer satisfaction;
• Direct management of all the area field technicians;
• Handling the intervention of technicians and take care about all the organizational and safety aspects;
• Management of other plant technicians when working in the branch area;
• Monitor number and skills of the assigned field engineers;
• Track all aspects related to the assigned field technicians and update the system with all data regarding the field technicians activities;
• Recruiting of new technicians in cooperation with the HQ Customer Service and HR.

Internal reports:

• GM
• Customer service staff (Branch & HQ)
• Technical Offices

External relationships:

• Customers
• Contractors

Organizational relationships: reports hierarchically to the local GM and functionally to the HQ Customer Service.

Language: fluent English necessary.

Education: bachelor's degree or diploma in technical disciplines.

Professional experience: previous experience in Sipa’s field (beverage/packaging) in technical service assistance/spare parts.

Management and coordination of technicians.

Knowledge: Mechanics, electrics, PLC and industrial machineries. Very good knowledge of computer tools.

Personal Skills:

• Strong problem solving skills, analysis and synthesis;
• Leadership and decision-making skills;
• Customer and results oriented;
• Stress management and a strong ability in human resources management;
• Authority and determination;
• Good communication skills;
• Order and precision;
• Proactivity.