Joom Marketplace is a platform for shopping from all over the world. Joom Marketplace helps consumers to make shopping easy and entertaining and provides access to high-quality goods from around the world.
Joom Marketplace is one of the key businesses of Joom, an international group of e-commerce companies that was founded in 2016 in Latvia. Joom also includes the following businesses: Onfy, a pharmaceutical marketplace in Germany; JoomPro, a platform for cross-border wholesale trade. Joom’s offices are located in Latvia, China, Hong Kong, the USA, Germany, Brazil and Portugal.
JMS stands for Joom Marketplace Solutions. JMS offers capabilities of Joom to B2B clients empowering them with cutting-edge technologies and efficient operations. The e-commerce sector is booming and is set to hit 8 trillion USD by 2030. Many new and existing players want a piece of this growth but face tough entry barriers into international commerce. We help clients boost revenues by setting up compliant cross-border product ranges and launching direct-to-consumer global logistics. Our clients include:
- Marketplaces with established cross-border operations
- Marketplaces expanding into neighboring countries
- Local marketplaces with local supplies
- New platforms and e-retailers in emerging markets
We are looking for an experienced and results-driven Senior Key Account Manager to join our team. In this role, you will be responsible for managing and nurturing key client relationships, driving customer satisfaction, and achieving revenue growth for our B2B e-сommerce product. The ideal candidate will possess strong account management skills, a deep understanding of e-commerce, and project management experience.
Join us and shape the future of global e-commerce with a team dedicated to innovation and making a real impact.
Responsibilities
- Serve as the primary point of contact for key clients, ensuring their needs are met and their expectations are exceeded
- Develop and maintain long-term relationships with key stakeholders within client organizations
- Understand clients' business objectives and challenges, providing tailored solutions to enhance their e-commerce cross-border operations
- Monitor and analyze client performance metrics, providing insights and recommendations for improvement
- Work closely with internal teams, including logistics, marketing, product development, and customer support, to deliver a seamless client experience
- Provide feedback to product development teams based on client needs and market trends
Requirements
- Proven experience as a Key Account Manager or in a similar senior account management role, preferably in the B2B e-сommerce sector
- Strong understanding of e-сommerce platforms
- Excellent communication, negotiation, and presentation skills
- Demonstrated experience working with technology teams and understanding of tech processes
- Ability to build and maintain strong client relationships
- Analytical mindset with the ability to interpret data and provide actionable insights
We are offering
- Work from our office in Lisbon, with a relocation package provided if needed
- Flexible working hours and 22 days of paid annual leave
- Extended health insurance for the employees and their families, including dental care coverage
- 100% paid sick leaves
- Personal development: professional events, workshops, English classes, corporate library
- Daily meal allowance
- Annual team retreats
