Food & Beverage Manager

If you are passionate, ambitious, and ready to take the next step in your career, you cannot miss this fantastic opportunity!

Food & Beverage Manager supervising F&B Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out

What will I be doing?

Guest Service Department (In Hampton Front Office and F&B combined) is responsible for managing the first impressions of our Guests and, therefore,

Food & Beverage Manager must perform the following tasks to the highest standards:

• Oversee the entire Food & Beverage operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Use up-selling techniques to promote hotel services and facilities
• Assist Guest Service Manager to set departmental objectives, work schedules, budgets, policies and procedures
• Assist Guest Service Manager to monitor the appearance, standards, and performance of the Guest Service Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Assist Guest Service Manager to monitor staffing levels to meet cover business demands
• Assist Guest Service Manager to conduct monthly communication meetings and produce minutes
• Assist Guest Service Manager to manage staff performance issues in compliance with company policies and procedures
• Assist Guest Service Manager to recruit, manage, train and develop the Guest Service team
• Comply with hotel internal policies and procedure as well as local legislation within scope of work
• Liaise with other departments, as necessary

What are we looking for?

Food & Beverage Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience as F&B supervisor in 3*/4*/5* Hotel
• Fluent/Upper-intermediate/Intermediate English & Russian
• IT proficiency
• Experienced user of hotel PMS — OPERA & Micros
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

What will it be like to work for Hilton?

• Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision «to fill the earth with the light and warmth of hospitality» unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!