Yandex is looking for a Support Specialist to respond to customer queries, make outbound calls, and gather customer feedback. Apply if you have a passion for helping people and good problem-solving and conflict management skills.
Yandex is a tech company that transforms global sourced technologies into everyday services for local enrichment. With an unwavering commitment to innovation, we reshape and enhance leading cutting-edge technologies from around the world into seamlessly integrated daily services for diverse regions.
Our mission is to bridge the gap between leading world innovations and local communities, fostering connections and enhancing everyday living experiences.
You will be responsible for:
- Responding to customer queries in a timely and accurate manner via social networks;
- Making outbound/proactive calls to our customers and partners;
- Sharing feature requests and effective workarounds with team members;
- Gathering customer feedback and share it with our product, sales, and marketing teams.
You might be a fit if you have:
- Passion for helping and communicating with people;
- Good problem-solving and conflict management skills;
- Multi-tasking abilities;
- Experience as a customer support specialist or in a similar position;
- Strong writing and verbal skills in English and FRENCH (!). You should be able to write quickly and accurately.
Benefits:
- Permanent, full-time job;
- Remote work;
- Working schedule: 2 days on/2 days off. The working hours are 19:00-07:00 (Moscow time).
What opportunities we offer:
- International Exposure: Gain valuable international frontier experience that expands your professional horizons.
- Collaborative Team: Join a team of like-minded professionals who share your passion and drive.
- Impactful Contributions: Make a meaningful impact by contributing to the improvement of cities' infrastructure.
