130000 RUR
от
Москва
Тверская улица 3
Тверская улица 3
General responsibilities:
- act as support to all operational areas
- prepare for the flow of arrivals and departures through out the day
- know the functions of the day, occupancy of the day, VIPs visiting the hotel (staying in the hotel or in outlets)
- meet and greet all VIPs arriving, departing or staying in the hotel or visiting the hotel
- accommodate all guest requests expediently and courteously and follow up with the relevant department to ensure completion
- report all guest opportunities with accurate details, history of guest, record of conversation between employee and guest
- resolve all guest opportunities not only to guest satisfaction but to the level of guest engagement
- maintain complete knowledge of hotel feature, services, hours of operations, room rates, special promotions, packages, local events, thorough knowledge of the country
- reporting defects, feedbacks, guest opportunities, VIP arrivals, VIP departures, VIP agenda, VIP preferences to GT.
- maintain a record (log book) of handover and enter all relevant information for the day
- complete walk through. Any maintenance required must be reported and followed up in a timely manner
- work closely with LPD on emergency situations
- live and promote RC Philosophy & Standards
General requirements:
- fluent English and Russian (written & oral)
- higher Diploma
- hotel Business experience in the management position is a must
Conditions:
- Vacation, sick leave paid
- Medical & Life insurance
- Complimentary employee meals
- Career opportunities