Дежурный менеджер/Duty Manager

General responsibilities:

• act as support to all operational areas
• prepare for the flow of arrivals and departures through out the day
• know the functions of the day, occupancy of the day, VIPs visiting the hotel (staying in the hotel or in outlets)
• meet and greet all VIPs arriving, departing or staying in the hotel or visiting the hotel
• accommodate all guest requests expediently and courteously and follow up with the relevant department to ensure completion
• report all guest opportunities with accurate details, history of guest, record of conversation between employee and guest
• resolve all guest opportunities not only to guest satisfaction but to the level of guest engagement
• maintain complete knowledge of hotel feature, services, hours of operations, room rates, special promotions, packages, local events, thorough knowledge of the country
• reporting defects, feedbacks, guest opportunities, VIP arrivals, VIP departures, VIP agenda, VIP preferences to GT.
• maintain a record (log book) of handover and enter all relevant information for the day
• complete walk through. Any maintenance required must be reported and followed up in a timely manner
• work closely with LPD on emergency situations
• live and promote RC Philosophy & Standards

General requirements:

• fluent English and Russian (written & oral)
• higher Diploma
• hotel Business experience in the management position is a must

Conditions:

• Vacation, sick leave paid
• Medical & Life insurance
• Complimentary employee meals
• Career opportunities