Technical support specialist

SoftMaster, a leading IT company with 15+ years in the iGaming sector, excels in developing cutting-edge solutions for online casinos globally. Our 600+ strong team thrives in an environment focused on growth, comfort, and efficiency. At SoftMaster, we set the standard for innovation and excellence in the evolving world of iGaming.

Currently, we are on the lookout for a new team member ready to immerse themselves in the dynamic world of technology and contribute to our technical support team.

The position involves working from the company's office.

Key responsibilities include:

• Handling inquiries from our B2B clients and internal customers;

• Engaging in written communication with clients in English;

• Collaborating with other departments (developers, QA engineers, and more) to solve complex tasks and enhance our product;

• Analyzing technical aspects of processes, addressing customer and server-side issues;

• Maintaining quality standards, ensuring a high level of service;

• Processing and analyzing data to provide valuable solutions;

• Participating in optimizing internal processes to enhance overall operational efficiency.

Requirements:

• Fluency in written English (B2+);

• A result-oriented and customer-focused mindset, along with excellent communication and problem-solving skills;

• Ability to thrive in a multitasking environment;

• Outstanding analytical and organizational abilities;

• Previous experience in a similar position

• Technical background or relevant education

Conditions:

• Work schedule: 5/2 with a flexible start of the working day;

• Fixed salary with annual increases;

• Official employment, paid vacation, and social guarantees;

• Opportunity for career growth;

• Training during the probationary period (3 months) with a mentor.

What we offer:

• A comfortable workspace, with improvements available upon request;

• A supportive team atmosphere, fostering mentorship and collaborative problem-solving;

• Corporate English language classes at a discounted rate;

• A wide selection of coffee, tea, and an array of snacks to fuel your day;

• Friday lunches from the city's best restaurants;

• No dress code.

To join our team, you need to go through the following stages:

1. Written test (approximately 2 hours)

2. Interview with HR managers

3. Technical interview with team leads

   To apply for this position, write a short letter in English and tell us about the most challenging case you've dealt with in your previous job.