We are «Advert Labs» and we are engaged in online advertising and our main project is support and development of the international online advertising platform, which is one of the Top 3 in the world.
We work with all popular advertising formats: popunders, inpage pushes, natives, banners. We cooperate with the direct advertisers and webmasters, affiliate programs, networks and affiliates.
Currently we are expanding and we are looking for a Customer Service Specialist (day shift work) for the Publishers team.
Schedule: 2/2 for 12 hours, starting from 9pm up to 9am (GMT+3) (working remotely is available).
Key responsibilities:
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communication with the clients all over the world, answering their questions via Live Chat (Intercom), email and other communication channels;
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troubleshooting common (and unusual) problems with online advertising;
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active cooperation with the related teams;
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large amount of training: we are very interested in the high quality of services, so we invest a lot of resources into the employee’s development.
Our expectations:
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stress resistance, friendliness and communication skills;
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willingness to work with the routine and similar tasks;
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oral and written English - B2 level;
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troubleshooting and problem solving thinking.
Will be a great plus:
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relevant experience in client service / guest service / technical support;
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basic understanding of HTML and CSS, CMS experience, or technical literacy;
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ticket systems knowledge;
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understanding of the advertising formats (popunder, inpage push, native and banner);
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Fluency in Spanish.
We offer:
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transparent motivation system and bonuses;
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official employment according to the Labor Code of the Russian Federation;
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possibility of full remote work;
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training and onboarding system with an interested mentor;
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opportunity for the career growth within the company;
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cool corporate culture where you can find friends;
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a streamlined and simple process of the interaction between teams without bureaucracy.
Lack of experience is not a great problem for us - we will teach and help you with everything, but a good level of English language is important for us. Therefore, when applying for a vacancy, be sure to send a detailed answer to the question in English: what attracts you to a client support position?
