Operations Associate, Chauffeur Success

We’re an EU-based tech scale-up in the mobility space, operating in UK, EU and the MENA region.

We're looking for a highly motivated Operations Associate - Chauffeur Success, who will play a crucial role in ensuring the success and satisfaction of our chauffeur community. You will be responsible for resolving escalated issues, improving engagement metrics, and acting as a liaison between the company and our valued chauffeurs. This role requires a customer-focused mindset, excellent problem-solving skills, and the ability to thrive in a dynamic and fast-paced environment.

Once Here You Will

• Resolve any escalated chauffeur issues promptly, demonstrating the ability to make decisions during non-standard situations.
• Enhance chauffeur engagement metrics, including reducing churn and increasing supply hours per chauffeur.
• Identify Chauffeur issues, implement scalable solutions, and effectively communicate back to the chauffeur community.
• Collaborate with cross-functional teams to continuously improve the overall chauffeur experience.
• Act as a representative and spokesperson for the company, fostering positive relationships with our chauffeur community.

Our Ideal Candidate

• Experience in an operational and customer-facing role, preferably within a fast-paced environment.
• Strong problem-solving skills with a proven track record of delivering creative solutions.
• Ability to prioritize multiple tasks effectively in a dynamic work environment.
• Excellent analytical skills to assess and improve chauffeur-related metrics.
• Exceptional communication skills with a focus on clarity, structure, and ownership.
• Availability to work at the office for five days a week.
• Knowledge of English at Intermediate level and above.

What we Offer

• Highly competitive compensation package
• Medical, life and critical illness insurance
• Lunch allowance
• Allowance for learning and development