Customer Facing L&D Manager

Our client, international pharmaceutical company, is in search of Customer Facing L&D Manager.

Main Responsibilities:

• Gap Assessment Implementation
  • Coordinate with Global GF L&D to conduct gap assessments to identify training needs within the organization.
  • Collect and analyze data to determine areas where training is required.
• Training Content Co-Creation
  • Collaborate with subject matter experts to develop engaging and relevant training content.
  • Assist Global CF L&D in creating instructional materials and resources that address identified training needs.
• Training Planning
  • Lead the planning and organization of training sessions.
  • Coordinate schedules, resources, and logistics to ensure smooth training delivery.
• Training Delivery
  • Lead the delivering training programs, both in-person and virtually.
  • Support trainers and facilitators during training sessions, ensuring participant engagement.
• Measuring Learning Impact
  • Collect and analyze feedback and performance data to measure the effectiveness of training programs.
  • Assist in creating reports and presentations that summarize training impact and outcomes.
• Continuous Improvement
  • Use feedback and data to suggest improvements to training programs.
  • Collaborate with the learning and development team to implement changes and enhance training effectiveness.

Experience

• Understanding of Learning Principles
  • Familiarity with adult learning theories and instructional design basics.
  • Knowledge of different learning styles and methods.
• Data Collection and Analysis
  • Experience in gathering and organizing data, such as feedback and performance metrics.
  • Basic skills in analyzing data to draw insights and recommendations for improvement.
• Training Coordination
  • Exposure to assisting in the coordination and logistics of training sessions.
  • Ability to manage schedules, resources, and communication with stakeholders.
• Content Development Support
  • Some experience in supporting the creation of training materials and resources.
  • Familiarity with tools and software used in content development (e.g., PowerPoint, learning management systems).
• Communication and Collaboration
  • Effective verbal and written communication skills.
  • Ability to collaborate with team members, subject matter experts, and stakeholders.
• Organizational Skills
  • Strong organizational skills with attention to detail.
  • Ability to prioritize tasks and manage multiple responsibilities effectively.
• Adaptability and Initiative
  • Willingness to learn and adapt to new challenges and responsibilities.
  • Proactive approach to problem-solving and task completion.
• Education: Higher education in Business Administration, Finance or a similar field
• Languages: Excellent knowledge of English language (spoken and written), Russian is mandatory.