от 1500 RUR
Хабаровск
От 3 до 6 лет
We are an IT company located in Canada offering computer services to the Club Industry. We provide day to day IT support as well as IT related purchases.
We are looking for someone can do remote tech support (tier 2)
Requirements
Technical School Diploma or Degree in Information Technology or Computer Networking and Technical Support, or Computer Engineering, or equivalent work experience, or equivalent knowledge.
Experience
Preferred 3 to 5 years of hands-on IT support and problem-solving experience in a MS Network Environment.
Knowledge
- Excellent knowledge of Microsoft Products Office 365, Windows 10
- Strong knowledge of Various Antivirus Software
- Ability to maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), computer workstations and peripheral equipment
- Basic knowledge of telecom equipment
- Familiarity with wireless technologies
- Knowledge of Jonas Software is a strong asset
- MCSE certification is an asset
Skills
- Ability to listen, comprehend and communicate utilizing strong and clear English Verbal Communication Skills is an absolute must
- Troubleshooting skills on system-level problems (Microsoft) such as printing issues, MS Office, Symantec Norton Antivirus Corporate edition
- Flexible, strong team player, willing and enthusiastically taking on other duties as they come up
- Enthusiastic and open to learn; independent and creative problem solver
- Prioritization and coordination skills
Job Specifications
- Ability to problem solve by evaluating, diagnosing, and resolving issues in the work environment on an ongoing basis
- Diagnose hardware, software & telecommunication problems and initiate corrective actions
- Proven prioritization and coordination skills
- Excellent effective English verbal communication skills
- Mannered, problem-solving oriented, and enthusiastic communication
- Able to manage time effectively (ex., responding to clients’ concerns, completing work, and having other duties simultaneously)
- Stress resilient – able to coop under demanding situations
- Persistence in achieving results and resolutions – ‘Work to Completion’
- Success oriented and open to learn
Responsibilities
- Communicate by the phone with clients during night shift (regular hours in your time zone).
- Implement security updates as well as manufacturer updates for all client servers.
- Update Business Application for clients.
- Assist with Active Directory related projects as well as Office 365.
- Implement data, software, and hardware security procedures
- Communicate with other workers to coordinate the preparation and completion of work assignments
- Candidate must be prepared to work evenings and weekends occasionally in order to complete key IT projects that can only be done outside of normal business hours.
