Great Place To Work 2024 Middle East Certification™
Best Online Insurance Company in The Middle East 2024! We are Qatar Insurance Company (QIC), the leading insurance provider in GCC with a history dating back to 1964.
Mission Digital Hub: To Digitize QIC group to bring its products to the attention of Millions
Our vision is to make QIC group become first Digital Ecosystem in the region by combiing insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.
qic.online Insurance Portal | Get QIC Policy in 2 Minutes
QIC App | The ultimate super-app in Qatar
About role:
We are currently targeting to increase our call center efficiency by implementing a new CRM system (Sales, Service, and Marketing modules).
As a CRM Support Developer, you will support the transition period, secure post-go-live support, and further enhancements as a technical expert. Your main responsibilities will include:
Implementation Phase:
- Design: analyze business requirements and recommend implementation approaches. Act as a liaison between product, IT, and vendors to align expectations
- Preparation: ensure infrastructure readiness and oversee integration challenges within the project team
- Integration: lead CRM integration with enterprise systems (Website, Core, communication platforms, DWH) for a unified data environment
- Migration: manage customer data migration with subcontractors and the internal Data Analysis team
Post-Go-Live Support:
- Troubleshoot CRM issues and provide L2 support for ~50 users.
- Escalate and communicate with L3 vendor support for issue resolution.
- Provide technical input on CRM customizations and enhancements.
- Develop, test, and launch new features and configurations.
- Conduct regular system audits, monitor performance, and ensure data integrity.
- Manage system backups and performance monitoring.
Requirements:
- 3+ years experience with Creatio implementation, configuration, and support (BPMSoft/Terrasoft Creatio/bpm)
- Familiarity with integration setup and automation process
- Hands-on experience with virtualization technologies and AI tools
- Experience with Docker or other orchestration technologies
- Programming background (knows C# or PHP)
- SQL knowledge (MSSQL, MySQL, Postgres)
- Experience with Jira, Confluence
- English – B2 or higher, Russian – as an advantage
- Strong communication, and change management skills to drive CRM adoption
What we offer
- Long-term service agreement contract with QIC
- We are diverse — our digital nomads work remotely from 18 different countries
- Payment in US dollars monthly to your bank account using SWIFT
- Full-time remote, work schedule: 5 days per week, Sunday to Thursday
- Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick-day-offs
- Performance reviews are conducted twice a year, with the possibility of a raise in March and September
- Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar
Benefits & Perks
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Individual English and Arabic language classes
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RemoteHealth Premium Insurance – after six months working with us
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Corporate 70% discount in Yasno – mental health
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Reimbursement for conferences, training, and purchase of necessary tools
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Consultation on tax policies with a manager
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QIC Running Club on Strava
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Corporate discount in the Privilege Program, including Qatar Airways
First What, then Who, then How! QIC digital hub has been a remote-first organization, unlocking the power of global talent. Our exceptional team consists of over 190 talented team members from 20+ multiple countries, bringing diverse perspectives and expertise to QIC organization.
Apply now and join us!
