Customer support specialist (Remote)

Дата размещения вакансии: 22.07.2025
Работодатель: ДЕВХЭД
Уровень зарплаты:
з/п не указана
Город:
Минск
Требуемый опыт работы:
не требуется

DEVXED — a stable product IT company with 8+ years on the market and a team of 80+ professionals — is looking for a detail-oriented and communicative Customer Support Specialist for our U.S.-based e-commerce project.

What You’ll Do:

  • Support customers via email, live chat, and (optionally) phone;
  • Work with modern IT tools and platforms like Amazon, eBay, etc.;
  • Reach clear and achievable goals. We use transparent metrics like the number and speed of replies, customer satisfaction score;
  • Join our in-house Support School with training & mentorship;
  • Grow and develop within a scaling company and a strong team.

What We’re Looking For:

  • English level B1+;
  • Willingness to work on a 2/2 schedule:
    • 3 PM – 3 AM in summer
    • 4 PM – 4 AM in winter (U.S. time zone);
  • Part-time or flexible hours are possible, which is comfortable for combining with studies if you're a student;
  • Remote work option available after the probation period;
  • Ability to stay calm and professional in challenging conversations.

Compensation & Benefits:

  • Competitive salary and a solid bonus system;
  • Taxi fare covered for late-night shifts to get you home safely;
  • Free medical service (including dental) in LODE clinic;
  • Psychologist services compensation;
  • A well-equipped office with snacks, fresh fruits, and nuts;
  • Comfortable workspace;
  • Free Friday lunches;
  • 6 sick days;
  • Sports compensation.

Join our team and be a part of delivering exceptional customer experiences on a global scale!
Shortlisted candidates will be proposed a test assignment.

*Planned to be created and filled (prospective vacancy)