Purpose of the Role
Canada is one of the most compliance-sensitive and payment-demanding Tier-1 markets.
Strict banking controls. Interac dominance. High AML and antifraud scrutiny. A market that is extremely sensitive to payment reliability, transparency, and predictability.
The purpose of this role is clear:
users in Canada must always be able to deposit and withdraw funds using trusted, familiar, and compliant payment methods.
If a Canadian user cannot pay quickly, predictably, and without freezes, this is not a market issue.
It is a payments failure.
1. Canada Payment Architecture
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Design an Interac-first / bank-first payment architecture.
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Build fallback scenarios for Interac or bank blockings.
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Minimize freezes, reversals, and user churn.
2. PSPs and Banks
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Own relationships with Canadian PSPs and banks.
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Rotate providers when risk increases or performance degrades.
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Control limits, delays, and fund freezes.
3. Performance and Stability
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Deposit and withdrawal success rates.
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Deposit coverage across the market.
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Time-to-Credit and Time-to-Withdrawal.
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Hands-on resolution of failed and reversed transactions.
4. Risk, AML, and Antifraud
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Work closely with Compliance and Risk teams.
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Balance growth with acceptable risk levels.
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Prevent mass account freezes and systemic blocks.
5. Operational Readiness
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Define and execute anti-crisis scenarios.
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Support Customer Support during fund freezes.
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Direct communication with Product and Tech teams.
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Deposit Success Rate (Interac / cards).
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Deposit Coverage (% of users with a working method).
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Uptime of key payment methods.
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Time-to-Recovery after blockings.
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GGR uplift driven by payment improvements.
Must-Have:
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Proven hands-on payments experience in Canada.
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Practical experience with Interac e-Transfer.
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Strong understanding of AML and antifraud logic used by Canadian banks.
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Background in high-risk industries: gambling, betting, crypto.
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Ability to operate under strict compliance requirements.
Strong Plus:
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Existing contacts with Canadian PSPs and banks.
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North America experience (US as an addition, not a replacement).
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Proven cases of restoring payment flows after freezes and blockings.
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You have only worked with card payments.
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You have never dealt with AML-driven freezes.
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You are looking for “grey hacks” instead of sustainable, compliant solutions.
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One of the most payment-complex Tier-1 markets.
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Full autonomy over payments in the region.
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Direct impact on company revenue.
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Competitive compensation + performance bonuses.
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Minimal bureaucracy. Maximum ownership and accountability.
