DMC Reservation Manager

Centrum Holidays is a next-generation national tour operator founded in 2024, which has already established itself as a reliable partner for tens of thousands of travelers.

We implement modern solutions in the tourism industry and make travel convenient, accessible, and truly comfortable.

Join a team of professionals!

Responsibilities:

• Manage and coordinate daily reservation operations;
• Handle hotel, transfer, restaurant, guide, and supplier reservation processes;
• Supervise, organize, and monitor the reservation team’s workflow and performance;
• Control and manage FIT, Group, MICE, and VIP reservation operations;
• Ensure accurate preparation of confirmations, vouchers, rooming lists, and operational files;
• Manage overbookings, cancellations, no-shows, and operational crises effectively;
• Follow up on contract terms, allotments, and release periods;
• Negotiate rates and availability with suppliers and hotel partners;
• Ensure efficient use of reservation systems and ERP/CRM platforms;
• Prepare daily, weekly, and monthly reservation reports;
• Coordinate closely with Sales and Operations departments;
• Maintain high service standards and customer satisfaction;
• Monitor operational costs and profitability;
• Research and develop new suppliers and business partners;
• Organize internal training and development for reservation staff.

Requirements:

• Bachelor’s degree in Tourism, Hospitality, Business Administration, or related fields;
• Minimum 5 years of experience in DMC, tour operator, or hospitality industry;
• At least 2 years of managerial experience in reservation operations;
• Good command of written and spoken English and Russian;
• Spanish language knowledge is considered an advantage;
• Proficiency in MS Office and reservation systems;
• Strong organizational and problem-solving skills;
• Ability to work under pressure and manage multiple tasks;
• Strong leadership and team management skills;
• Detail-oriented and result-driven mindset;
• Excellent communication and negotiation skills.

Technical Skills:

• Samo Incoming;
• CRM / ERP systems;
• Advanced Excel reporting and operational management.

Conditions:

• Work schedule 5/2 from 10:00-18:00, rare duties on Saturdays;
• Office in the city center (38B Oybek street);
• Lunch at the expense of the company;
• Wages are discussed individually.