з/п не указана
Москва
Более 6 лет
Responsibilities:
Lead customer service and booking operations for a global B2B hotel booking platform, ensuring high service standards, SLA compliance and effective incident resolution across multiple markets and time zones.
Requirements:
Minimum 5 years’ experience in global B2B online travel operations management.
Proven experience leading customer service and remote service support teams in high-volume, live booking environments.
Strong knowledge of SLA management, workforce planning, incident resolution and process improvement.
