Aftermarket & Services Manager

This is how you WOW:

• Organization of the work of the service center from the start;

• Organization of work on service maintenance of sold Karcher products (including warranty);

• Establishment of service processes (repair, spare parts replenishment, service contracts etc.) / Process management /continuous improvement process;

• Responsibility for turnover and profitability results within the profit center service.

• Representation of the company vis-à-vis the authorities with regard to necessary certificates/approvals referring to customer service;

• Key Account Management (KAM) together with sales;

• Participation in the machines installations, repairs and maintenance of all types of Kärcher professional equipment, including floor care machines, vacuum cleaners and pressure washers.

• Participation in demonstrations and trainings

• Preparation and control of service documentation in 1C

• Comprehension of customer needs and consultations

• Building positive relationships with customers

It would be WOW if you would bring this in:

• Technical education.

• Experience in Aftersales Management: minimum 5 years

• Leadership experience will be an advantage

• Strong negotiation skills

• Driving license category «B» and driving experience min 2 years

• English upper-intermediate level

• Good knowledge of the Office package (Word, Excel, Power Point)

WOW, if you're:

• Customer-centricity,

• the ability to convey to the client the reasons,

• consequence and methods of preventing equipment malfunction,

• Strategic thinking and acting

• Agility and change

• Innovation / creative thinking

• Focus on performance and results

• Work planning, organization and discipline

• Flexibility and stress management ability

WOW terms and conditions we offer:

-Work in an international promising company, opportunity for professional growth
-Stable salary (salary + bonuses)
-Full technical support for work
-New modern office
-Five-day working schedule

Working at Kärcher is WOW! Want to work with us?

Just send your resume and leave your contact information.

We look forward to getting to know you!

Together towards a cleaner world.