Chief Operating Officer

Responsibilities:

• Oversee the daily operations of the financial institution to ensure efficiency and effectiveness in all operational activities.
• Develop and implement operational strategies and processes to support the financial institution's business objectives.
• Collaborate with the executive team to establish and accomplish the financial institution's goals and objectives.
• Monitor and evaluate the performance of various departments and make recommendations for improvements.
• Ensure compliance with all banking regulations, policies, and procedures.
• Manage the financial institution's budget and ensure cost-effective operations without compromising service quality.
• Lead the development and implementation of new technologies and systems to improve operational efficiency.
• Foster a culture of continuous improvement and operational excellence within the organization.
• Coordinate with the risk management team to identify and mitigate operational risks.
• Oversee customer service operations to ensure high levels of customer satisfaction and retention.
• Implement and oversee the business continuity and disaster recovery plans.
• Maintain effective communication and working relationships with regulatory bodies, stakeholders, and external partners.
• Ensure that the financial institution's facilities and physical infrastructure are maintained to support smooth operations.
• Manage and mentor operational managers and staff to build a strong and effective team.
• Oversee human resources functions, including recruitment, training, and performance management.
• Monitor market trends and competitor activities to keep the financial institution's competitive and innovative.

Requirements:

• Bachelor’s degree in Business Administration, Finance, or a related field; Master’s degree preferred.
• Proven experience in a senior operational role within the banking or financial services sector.
• Strong understanding of banking operations, regulations, and industry best practices.
• Excellent leadership, management, and organizational skills.
• Exceptional problem-solving and decision-making abilities.
• Strong communication and interpersonal skills.
• Ability to analyze complex data and develop strategic plans.
• Proficiency in using banking software and other relevant technologies.
• High level of integrity and ethical standards.
• Advanced proficiency in English will be considered an advantage.

Conditions:

• Full-time position.
• Competitive salary with performance-based incentives.
• Opportunities for professional development and career advancement.
• Supportive and collaborative work environment.