Customer Support Officer (REMOTE)

We a looking for a Customer Support Officer for a Fintech company, which creates and promotes IT solutions.

https://teorema-it.ru

Only candidates with Russian Federation work permit are allowed

The main Duties are:

• Developing and maintaining positive client relationships
• Organizing and coordinating client support workflow for maximum efficiency
• Ensuring compliance with procedures and policies
• Identifying training needs and strengthening the performance of the team to meet KPIs
• Processing of incoming requests

Few words about you:

• At least 3-year relevant experience in Customer Support Team of Fintech Company
• Strong communication and negotiation skills
• Ability to process incoming requests from several communication channels
• Excellent English speaking and writing skills (C1 at least)
• Stress resistance and sociability

Stack:

CRM / JIRA / Confluence / Helpdesk / MT4-5

Few words about conditions:

• !! Working hours - two shifts: 8-17 and 10-19 change every week;
• Resources for the implementation of great ideas;
• An opportunity to practice English;
• Paid vacation and 100% sick pay refund;
• Professional congresses could be offered

JOIN US!