Applicant Support Specialist

Our partner the large developer is looking for a Client Support Specialist to join their team.

Overview

The Applicant Support Specialist position is a crucial role within our company, focused on providing excellent support to individual applicants and ensuring a smooth and efficient application process. This role involves direct interaction with B2C clients, helping them navigate our systems, answer their queries, and resolve any issues they may encounter. The ideal candidate will have at least 6 months of experience in a customer service or support role. Strong communication and organizational skills are essential.

Key Responsibilities

• Applicant Assistance: Provide prompt and effective support to applicants via chats and email, guiding them through the application process and addressing any concerns or questions.
• Issue Resolution: Troubleshoot issues that applicants may face during the
  application process and provide clear, step-by-step solutions to ensure a positive experience.
• Coordination with Internal Teams: Work closely with Product Development,
  Technical Support, and other departments to resolve complex issues and ensure a seamless applicant experience.
• Documentation Management: Accurately log applicant interactions, issues, and resolutions in the company’s support system for future reference and analysis.
• Knowledge Sharing: Stay informed about updates to the application process,
  system changes, and company policies to provide accurate information to applicants.
• Feedback Collection: Gather feedback from applicants about their experience and share insights with internal teams to help improve the application process.

Experience:

• Previous experience in a customer service or support role, particularly
  in a B2C setting, is preferred.

Skills:

• English language at least level B2.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using CRM systems and support software.
• High level of discretion when handling applicant information.
• Ability to work collaboratively with various teams and departments.

Key Attributes

• Detail-Oriented: Ensures accuracy and thoroughness in all client interactions and documentation.
• Problem Solver: Capable of identifying issues, analyzing situations, and providing effective solutions.
• Client-Focused: Demonstrates a strong commitment to meeting applicant needs
  and delivering exceptional service.
• Empathetic: Understands the applicant's perspective and provides support with patience and professionalism.

Benefits

• Competitive salary and benefits package.
• Remote work from anywhere in the world.
• Working hours: 07:00 - 15:00 / 15:00 - 23:00 / 23:00 - 07:30 GMT+3.
• Employment under a service contract.
• Prospects for career growth.
• Opportunities for professional development and career advancement.
• Collaborative and dynamic work environment.