The main goal of our company is to make a difference in the way customers are approached - we CARE for each customer individually by providing lightning speed, top notch service. We work 24/7.
Our Care Agents work 40 hours a week with rotation sсhedules including working night shifts and weekends.
If you LOVE people then WELCOME!
Respond to client inquiries via: Live Chat, Tickets (emails)
Responsibilities:
- Respond to customers’ concerns, issues and questions.
- Resolve customers’ concerns and answer customers’ questions to your best ability.
- Maintain a positive attitude and calmly respond to customers’ inquiries.
- Refer issues and questions to managers if necessary.
- Prepare product FAQ / Guide HC maintenance and update customer files by gathering data collected during customer interactions.
- Work with CRM systems - Zendesk, Crowdin, Jira, Confluence, etc.
What we are looking for from you:
- you love people and troubleshooting;
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you can express your thoughts in an accessible and simple way;
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you speak English fluently;
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you handle stress well;
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you are responsible and like working in a team.
Experience working in customer care will be a great plus!
The company offers:
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interesting and diverse tasks, the possibility of professional growth;
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high level of income;
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medical insurance with dental coverage;
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sports and training reimbursement;
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the opportunity to participate in top Russian and international conferences, training, and studies;
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comfortable office near Chkalovskaya metro station.
